The slot fills
The Navigator books each patient into your own times and requests the ride and the interpreter with the booking.
For community clinics · Lares Health Navigator
More of your patients get to their visits, and your clinic confirms each one, without adding a person.
Send us a list you already keep. The Navigator calls each patient in their language, explains the visit, and books it into your times. It stays with the patient until your clinic confirms the visit.
Calls in English and Spanish todayThe record is yours, under your agreement
The Navigator, calling for Harbor ClinicSpanish, voice · 9:30 am
Navigator
Hola Rosa, la foto de su ojo muestra cambios que un especialista debe ver pronto. Tengo el martes 14 a las 9 en Sierra Eye, con transporte. ¿Le sirve?
Rosa, your eye picture shows changes a specialist should see soon. Tuesday the 14th at 9 at Sierra Eye, with a ride. Does that work?
Rosa
Sí. ¿Duele?
Yes. Does it hurt?
Navigator
No duele. Queda para el 14. Le recuerdo el lunes.
It does not hurt. Booked for the 14th. I will remind you Monday.
On your results page: eye visit Oct 14, ride requested
Your clinicConfirm attended
Your screening and visit rates go up, and you can defend every one.
207
simulated conversations on the current release, 0 failed.
Only the visits your clinic confirms count toward the rate. Every conversation is tested before a patient hears it.
Step 1 books the eye picture. Step 2 gets the patient to the eye specialist.
The eye picture is the exam your rate counts. The eye specialist visit keeps the patient seeing. The Navigator does both; your clinic confirms each one.
Empty visit slots fill. A no-show becomes a kept visit.
The no-show comes back
A missed screening is rebooked. A missed eye specialist visit reaches your coordinator the same day, with the reason the patient gave.
The new member is seen
Every member your plan newly assigns is reached in their language and seen inside the first 120 days.
Your coordinator sees three names this morning, each with one thing to do.
The Navigator reaches and books everyone else. When a coordinator leaves, the list and every note stay with your clinic.
Today3 people need you
Rosa Alvarado · eye picture
No eye specialist time within two weeks
Samuel Okafor · colon kit
Says he had the colonoscopy; no report yet
Owen Testcase · first visit
Phone number not in service
She hears it in Spanish, on the phone she already has.
Hear the eye result call, in Spanish and English
MaríaSpanish · about half a minute
The words
Hola María, le llamo de parte de su clínica sobre su examen de la vista para la diabetes. Sus resultados mostraron algunos cambios tempranos que queremos que un especialista de los ojos revise. Esto es común con la diabetes y detectado temprano tiene muy buen tratamiento, pero es importante no esperar. Puedo buscar un especialista cerca de usted y programar la cita ahora mismo. ¿Le conviene mejor por la mañana o por la tarde? También podemos arreglar transporte o un intérprete. Está haciendo lo correcto, María. Le daré seguimiento para asegurarme de que todo quede listo.
JamesEnglish · about half a minute
The words
Hi James. This is the care team calling on behalf of your clinic about your diabetic eye screening. Your results showed some early changes we'd like an eye specialist to look at. This is common with diabetes, and caught early, it's very treatable. But it's important not to wait. I can find a specialist near you and set up the visit right now. Would mornings or afternoons be better? We can arrange a ride or an interpreter too. You're doing the right thing, James. I'll follow up to make sure it's set.
Samples, not calls to patients.
Every emergency line is fixed and tested before a patient hears it.
“Llame al 911 ahora. ¿Quién está con usted?”Call 911 now. Who is with you?
The words in an emergency are fixed in code and tested on every release. The case goes to the top of your clinic's list within fifteen minutes.
Your first list starts Monday. No deep EMR integration project.
- 1Send the export you already run. Names, birth dates and phone numbers are enough to start.
- 2Calls start the same week, in Spanish and English.
- 3You confirm each visit on your results page. A named person at Lares answers you the same working day.
Just upload your list.
Every list you keep gets worked the same careful way. A new list adds one column to your screen and nothing to your staff's day.
What clinics ask before the first list
Is it medical advice?
No. A clinical question goes to your clinician, and an emergency goes to 911.
Which languages?
English and Spanish today, and four more as recorded samples. Before a language reaches a patient, a native speaker with medical experience reviews it at a clinic where it matters.
Rides?
Most patients on Medi-Cal have a ride benefit through their plan. We check what it covers, make the request with the patient, and follow up until the ride is arranged.
Who answers when something goes wrong?
A named person at Lares, the same working day. Your clinician decides what happens next.
Send us the list you want worked.
Tell us the list, the rate you are chasing, or the result you want followed up. A person at Lares answers the same working day.